We are looking for a proactive and detail-oriented Account Manager (Campaign Success) to lead integrated promotional and loyalty campaigns for key clients in Brazil.
This role sits at the intersection of client service, campaign delivery, digital platforms and performance management.
This role blends project management, client service, product ownership, and data-driven thinking.
Campaign Delivery:
• Lead integrated campaigns from briefing to activation and post-campaign review.
• Manage deadlines, deliverables and client expectations.
• Ensure compliance with LGPD, validation rules, audit requirements and CAP controls.
• Produce weekly status reports, dashboards and executive summaries.
Client Management:
• Serve as the primary point of contact for key clients.
• Conduct alignment meetings, performance reviews and strategic check-ins.
• Identify upsell opportunities and foster long-term retention.
Cross-functional Coordination:
• Work closely with BI, Creative, Tech, Legal, Logistics and Rewards teams.
• Ensure seamless execution across internal and external partners.
• Troubleshoot issues and maintain strong escalation management.
Digital & Product Responsibilities:
• Support the adoption of TLC’s platforms and digital functionalities.
• Validate new features and provide structured feedback to global product teams.
• Assist in the creation of product materials, demos and training assets.
Data & Performance:
• Track KPIs, redemption patterns, cost exposure and financial health of campaigns.
• Build dashboards, prepare and analyse performance reports.
• Recommend optimization opportunities based on insights.
• Translate insights into actionable strategies.
• Support evaluation and post-campaign reports.