há 2 semanas, 6 dias e 22 horas
We are a company with Headquarters Chicago and Florida, USA. We are a fast-paced company focused on performance marketing and sales. We are looking for motivated and hardworking individuals to work with our team. We are looking for agile and focused professionals that can reach our standards and goals. We need professionals that are driven and self-sufficient.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Improving customer service experience, create engaged customers and facilitate organic growth;
Taking ownership of customers issues and following problems through to resolution;
Setting a clear mission and deploying strategies focused towards that mission;
Keep accurate records and document customer service actions and discussions;
Create and Analyze reports;
Keep ahead of industry’s developments and apply best practices to areas of improvement;
Maintain an orderly workflow according to priorities;
Maintain healthy internal team communication;
Train and develop customer support agents.